Privacy Policy

1. Information we collect

We collect information in three ways: information you provide to us, information generated as you use the Service, and information we receive from third-party integrations you enable.

Information you provide. When you create an account or use the Service, you may provide your name, email, phone number, date of birth, profile photo, club affiliation, player rating, and similar details. Clubs may additionally provide details about their facilities, staff, coaches, and pricing.

Usage information. We log interactions with the Service such as bookings made, lessons scheduled, matches recorded or streamed, scores entered, device and browser information, IP address, and timestamps. We use this to operate, secure, and improve the Service.

Payment information. Payment card details are collected and processed by Stripe, Inc. We do not store full card numbers. We retain limited tokens and metadata (such as the last four digits, card brand, and Stripe customer/charge IDs) needed to display receipts and process refunds.

Match recordings and analytics. When you or your club enable streaming or recording, we capture video from court-mounted cameras and process it for live broadcast, storage, and (where enabled) AI analysis. Audio is captured if your club uses commentary. Analytics derived from these recordings include speed, coverage, shot type, and performance trends.

Wearable data.If you connect a Whoop, Strava, Garmin, Oura, or similar account, we receive metrics such as heart rate, strain, recovery, and activity summaries through that provider’s API. We use this data only to display it back to you and to attach it to the relevant match, lesson, or squad session.

Cookies and similar technologies. We use a small number of cookies and local-storage entries for session management, theme preference, and basic, privacy-friendly analytics. We do not use cross-site advertising trackers.

2. How we use information

• to operate, maintain, and improve the Service;
• to process bookings, payments, refunds, and payouts;
• to communicate with you about your account, your club, or transactional matters;
• to provide live streaming, recordings, and analytics;
• to detect, prevent, and respond to fraud, abuse, and security incidents;
• to comply with applicable law and enforce our Terms.

We will not use your personal information for advertising or sell it to data brokers.

3. How we share information

We share personal information only as needed to provide the Service or as described below:

• With your club.If you are a member of a club using Orangish, that club’s administrators can see your bookings, payments processed through them, and account details necessary to administer your membership.
• With service providers. We use vetted vendors for hosting, payments (Stripe), email delivery, video infrastructure, error monitoring, and AI analytics (including RallyVision). They process information only on our instructions and are bound by confidentiality and data-protection obligations.
• With integrations you enable. When you connect a wearable or third-party tool, we exchange the minimum data needed for the integration to function.
• For legal reasons. We may disclose information if required by law, court order, or valid legal request, or to protect the rights, property, or safety of users or the public.
• In a business transaction. If STAR SQUASH LLC is involved in a merger, acquisition, or sale of assets, personal information may be transferred, subject to standard confidentiality protections.

4. Data retention

We retain personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Match recordings are retained according to your club’s retention policy and any storage limits applicable to its plan; you can request deletion of recordings you own at any time. Financial records are retained for the period required by tax and accounting law (typically seven years).

5. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information; to object to or restrict certain processing; and to withdraw consent. You can exercise most of these rights from your profile settings. For anything you can’t do in-app, email hello@orangish.io and we will respond within the time required by applicable law.

California residents have additional rights under the CCPA including the right to know what personal information we have collected and the right to request deletion. We do not sell personal information.

6. Children

The Service is not directed to children under 13. If you become aware that a child under 13 has provided us with personal information without parental consent, contact us and we will delete it. For users between 13 and the age of majority in their jurisdiction, a parent or legal guardian must consent to the use of the Service.

7. Security

We use industry-standard technical and organizational measures to protect personal information, including encryption in transit and at rest, principle-of-least-privilege access controls, and regular security review of our systems. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

8. International transfers

STAR SQUASH LLC is based in the United States. If you use the Service from outside the US, your information will be transferred to and processed in the US and other countries where we or our service providers operate. Where required, we rely on appropriate transfer mechanisms such as standard contractual clauses.

9. Changes to this policy

We may update this Privacy Policy from time to time. If a change is material, we will give reasonable notice (for example, by email or in-app notification) before it takes effect. The “Effective” date at the top of this page reflects the latest revision.

10. Contact

Questions about this Privacy Policy or your data? Email hello@orangish.io.

Postal: STAR SQUASH LLC, Privacy Inquiries — please email first for the current correspondence address.